About Us

What We Do For You

North America Travel Service has offered the very best in bespoke designer vacations for 50 years. We’re privately owned and operated and have a true passion for North America. With our wealth of experience, we can confidently boast that we know North America better than anyone else in the travel business. Whether you’re looking for a wild west adventure, a romantic break, a relaxing holiday or an escorted tour, we can plan your itinerary right down to the tiniest detail.

AVAILABLE SUPPORT

Our Commitment To You

Whether you already know North America or are about to discover this immense and magical part of the world for the first time, we’ll give you all the help and guidance you need to ensure your holiday exceeds your every expectation. You’ll also enjoy total peace of mind knowing that your holiday is financially protected by our ATOL bonding.
We know you have a choice when it comes to booking your travel arrangements so we want you to know that we handle every booking as if it was our own and we’re always here to take care of every aspect of your travel plans whether it’s during the planning stages, while you’re away or after you’ve returned.

Book with freedom

Total Flexibility

With a destination as diverse as North America and all the amazingly exciting opportunities it presents, the infinite flexibility to turn every vision into fabulous reality is essential to what we do. You will, therefore, appreciate why our pricing policy does not reflect rigid packages. As far as we’re concerned, there is no such thing as a package.

This policy also allows us to pass on the full benefit of the competitive prices within the airline and hotel industries to you, our customer. We will provide you with a quotation based on the lowest airfares and hotel rates available for the dates you want to travel, always making sure that the holiday is tailored to your requirements.

How did we do

Client Testimonials

4.92 / 5.0
Average Customer Rating
based on 26 verified reviews
Read all reviews
Excellent Service Once Again!
Fantastic service once again from North America Travel Service (NATS)! They are very responsive to…
Marc Needham
5 Feb 2026
A pleasure
Always a pleasure to book anything with John Pollard. He ensures I get first class…
Miss Lavelle
4 Feb 2026
USA holiday 26
Extremely professional and helpful staff guided us through our booking for the holiday
3 Feb 2026
Very good service
Newark June Very good service, though there was a little confusion when another person in…
3 Feb 2026
Feefo Review
Mr Bloom
3 Feb 2026
Feefo Review
Everything excellent
Mr Hill
2 Feb 2026
Feefo Review
Dr Bhartia
2 Feb 2026
Came through when needed
Very good , a prompt estimates, and as we needed an add on this year…
Mr Jeffrey A A De Houghton
13 Jan 2026
Memories to last a lifetime.
We enquired about visiting Canada and Alaska with Daniel at the Leeds office with only…
David Hughes
11 Jan 2026
Feefo Review
Ecellent service. Arranged to go into the NAT office to talk through our plans with…
Mrs Coomber
2 Dec 2025
Feefo Review
Excellent helpful & knowledgeable staff
2 Dec 2025
Annoyed in Boston
Would been 5 as we have been using the company since 1994/ 5 . But…
Mr DeHoughton
2 Dec 2025
Who we are

Meet the team

Time and again, we are referred to as ‘The NATS Family’ – and that is in essence what we are, with many working together for over twenty years. We have the mad uncle, fussy grandma, naughty cousin and all the quirks of a disfunctional family! Meet the team and see for yourself.
Sales Agency Manager
Brendan Macdonagh
Member since 2006
Senior Travel Consultant (Agency Sales)
Jenny Baum
Senior Travel Consultant (Agency Sales)
Lindsay Smith